Shipping policy

Thank you for shopping with Sea Glass Stories.

Every order is carefully packaged to ensure it arrives safely and in perfect condition.

Ready-made items are usually dispatched within 3–5 working days.

Commissioned pieces have individual lead times, which will be discussed and agreed with you before work begins.

Please note that processing times may be longer during busy periods, including Christmas and other seasonal events.

Orders are sent using trusted postal services, and the shipping options available will be shown at checkout.

Once your order has been dispatched, you'll receive a confirmation email.

Delivery times vary depending on the shipping service selected at checkout.

While I do my best to dispatch orders promptly, delivery times are estimates and cannot be guaranteed once your parcel is with the courier.

International shipping may be available for selected products.

Please note that customers are responsible for any customs duties, taxes or import fees charged by their country.

Occasionally, unexpected delays may occur due to postal services, weather or other circumstances beyond my control.

If your order hasn't arrived within a reasonable time, please get in touch and I'll be happy to help.

If your order arrives damaged, please contact me within 48 hours of delivery and include photographs of the item and packaging.

If you believe your parcel has been lost, please get in touch and I'll work with the delivery provider to resolve the issue as quickly as possible.

If you have any questions about shipping or your order, please don't hesitate to get in touch via the Contact page.