Refund policy

Return & Refund Policy

I hope you love your order. Every piece is created or carefully selected with great care, and I want you to be delighted with your purchase.

Returns

If you've changed your mind about a ready-made item, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

Unused and in their original condition.
Returned in their original packaging where possible.
Sent back within 14 days of your return being approved.

Please contact me before returning your order so I can provide return instructions.

Return Postage

Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of return postage.

I recommend using a tracked postal service, as I cannot accept responsibility for items lost in transit.

Refunds

Once your returned item has been received and inspected, I'll notify you to confirm whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 10 working days for the funds to appear in your account, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you've received the wrong item, please contact me within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Photographs of the item and its packaging.

I'll work with you to resolve the issue as quickly as possible.

Commissioned & Personalised Pieces

Commissioned and personalised items are created especially for you and therefore cannot be returned or refunded unless they arrive damaged, faulty or incorrect.

If you have any concerns about your commission, please get in touch and I'll always do my best to help.